Terms of Delivery and Purchase
Terms of Delivery and Purchase
UTUshop is an online shop where registered and unregistered clients may order products, publications and services and pay study related payments. General terms of delivery and purchase are completed in product information. General terms of delivery and purchase are applied between UTUshop and its clients. By sending an ordering form you agree with the terms.
In the paying of study-related payments UTUshop serves only as a transmitter of payments. General terms of delivery and purchase are not applied in these payments except for the information concerning methods of payment.
Client Information and Registration
Registration is voluntary and free of charge. At registration, the client fills out the form with his/her contact information and creates a personal password for his/her username. Email address works as a username. Clients with a username at the University of Turku do not need to register as their username and password are displayed automatically through the login system SSO. Ordering is easier for a registered user, because his/her contact information are pre-filled in the ordering form. A registered user may also view his/her own order history.
Client information may be distributed only within legal boundaries. More information about the register is found in Rekisteriseloste.
Ordering
Private persons
The subscriber must be over 18 years old. When ordering, the client should submit his/her name, mail address, phone number and email.
Corporate customers
When ordering, a corporate customer should always report the company name, contact person, mail address, VAT identification number, phone number and email.
As for each order, the client agrees with the current terms of delivery and purchase. The purchase is binding when the client has sent the order and accepted the terms of delivery and purchase.
Prices
Prices are displayed at the product presentation. When applicable, value tax is included. The amount of tax is displayed in the presentation.
We reserve the right for changes in price.
Method and Time of Delivery
The customer may collect the product from the service desk of UTUshop or the product may be sent by mail.
Those customers who have chosen to pick the products up themselves, will get an email notification once the items are ready for pickup at Main Building, first floor, information desk, open monday-thursday from 8.30 to 15.00.
For storage products, the estimated delivery time is 4-7 work days. Some products may have a delivery time of 7-14 work days (deliveries to Finland).
When multiple products with different delivery times are purchased, the longest time stands for all products. The delivery time is an estimate.
Delivery Expenses
Delivery expenses include mailing and packing costs. There are no delivery expenses if the product is collected from the shop.
Mailed deliveries are priced by the weight and size of the product and the target country of the recipient. The amount of delivery expenses is visible during the ordering process before confirming the order.
Methods of Payment
The products and their shipment charges are primarily paid as electronic payments. A part of the service purchases will be paid after the ordering through a separate payment link after the University has first confirmed the order.
Payment options
Purchases made in UTUshop can be paid through the online payment services of the following banks: Aktia, Danske Bank, Handelsbanken, Nordea, Oma Säästöpankki, Osuuspankki, POP Pankki, S-Pankki, Säästöpankki, and Ålandsbanken.
The card payment options of UTUshop include MasterCard and Visa.
You can pay for your UTUshop purchases both with Debit and Credit cards. The University of Turku does not have access to your card information, and the card information is not saved in our system. UTUshop uses the international Verified by Visa and MasterCard SecureCode verification services to verify the identity of the cardholder.
The mobile payment options of UTUshop include MobilePay, Pivo, and Siirto.
Paytrail payment service provider
The payment transmission and payment service provider of UTUshop is Paytrail Oyj (2122839-7) in collaboration with Finnish banks and credit institutions. Paytrail Oyj appears as the payment receiver on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution licence. In any possible reclamation cases, please primarily contact UTUshop.
Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
https://www.paytrail.com/en/consumer/information-about-paying
Terms of Exchange and Return
There is a 14-day return possibility for the products since the package is received (including holidays, excluding the collection day). The product must be returned on the next work day after the 14th day at the latest.
The right to return applies only for unharmed and unused products. Return is free of charge in Finland. The return is made by the customer return form (Itella). When using alternative methods of delivery or international mail, UTUshop is not responsible of the costs.
Date of purchase is the day when the package is collected from the mail, o alternatively the date of the receipt. The client’s duty is to demonstrate the date when the product is collected, e.g. by a receipt.
Products must always be returned in the original package, carefully packed. A copy of a receipt must be attached, along with further information on the product and customer, including bank account information when necessary.
Unfounded returns and returns in which the product has been used are charged from the customer, including the mailing costs.
Product Defects
The customer should inform the vendor on product defects within reasonable time. If you are unsure, please contact the customer service before returning the product. Defects are mainly corrected by submitting a flawless replacement product. If this is not possible, a refund is paid to the customer.
Force Majeure
In case of force majeure, UTUshop is not responsible of delays and the possible indirect impediments caused by the delay or condition of the product
Customer Communication
UTUshop sends marketing and customer service emails. The marketing letter may be cancelled by informing the customer service by phone or by an email to utushop@utu.fi
Customer service emails are related to the order and its delivery from UTUshop. By accepting the terms of delivery the customer accepts to receive customer service emails.
More information is found in Rekisteriseloste.
Controversy
In controversial situations between UTUshop and the client, Finnish law is applied. The customer has a right to consumer complaints.
Changing the Terms
The University of Turku has a right to change the rules of UTUshop at any time. The rules that are valid at the time of purchase always stand.
Validity of Rules
These rules are applied since 31 March 2017.
Unofficial English translation.